Lilly’s childhood dentists made her feel very important and safe. She actually looked forward to visiting her dentists’ office! As an adult, Lilly decided to work in the dental industry so that she could create amazing dental experiences for children and their parents.
Lilly has worked in the dental industry since 1996, doing everything from dental assisting, to front office management, to converting offices from paper to digital records, to practice acquisition.
Lilly is a Certified DynaMetric Professional and uses DynaMetric programs to give business owners simple tools and reports that help them identify great team members during the hiring process and promote greater office productivity and teamwork. She lives by the quote: ‘People don’t care how much you know, until they know how much you care.’ From the moment you speak with Lilly, you will see how true that is.As the owner of LCP Dental Team Coaching, Lilly relies on her team and mentors to help deliver world-class services and products to clients. Currently Lilly is being mentored by the #1 leadership expert in the world, Dr. John C. Maxwell, and continues to draw on the knowledge and experience of her company’s Founder and Consultant Extraordinaire, Julie Weir.
“At LCP Coaching, our commitment is to provide the tools necessary to LEAD yourself and your team, CONNECT with everyone you serve and PROSPER with endless possibilities.” -Lilly Cortes-Pona
Jamie’s introduction to dentistry started early with her after-school job helping with administrative projects at the dental office where her mom worked. That early exposure stuck with her. She went on to work as a dental assistant in both general and orthodontic offices, but it didn’t take long to realize her real strength was on the administrative side of the practice.
Since 1996, she had been a scheduling coordinator, treatment planner, and insurance coordinator before moving into office management. Jamie was also a Dentrix software trainer. She was fortunate to join a growing pediatric practice as their Operations Manager. That practice was working with Julie Weir Consulting at the time, the very same consulting group that would later become LCP Coaching. Those processes laid the foundation for Jamie to help build and scale that small office into a thriving multi-location, multi-provider pediatric and orthodontic specialty group.
Jamie often says, “I’ve done the things,” easily grouping software conversions, successful hiring, human resources, cash flow optimization, and creating excellence in the patient experience all into one. With decades of dental industry experience and a genuine love for building systems that make teams stronger, Jamie joined LCP Coaching to bring that same operational rigor and people-first approach to LCP’s clients.
Jamie lives north of Seattle with Josh, her husband of 25 years, and their three sons, who proudly support the Seahawks. She even learned to play tackle football for a youth sports fundraiser! She loves to travel, and her two Great Danes eagerly await her return home after every adventure.
“Finding the gaps, and the solutions, for what is holding an office back from achieving their goals is my passion. Being able to visit and help multiple dental teams is a true honor!” — Jamie Atkins
Nicole did not set out to build a career in the dental field; however, while managing dry cleaners, Nicole’s exceptional customer service and kindness caught the attention of a local pediatric dentist who requested her resume. Shortly after, Nicole was hired and began learning everything that contributes to the success of the admin team of a pediatric dental and orthodontic practice. Over the next sixteen years, she supported the team in creating outstanding patient experiences, billing, insurance, and eventually supporting the clinical team chairside.
When Nicole’s family relocated to Florida, she was hired as the practice administrator for a pediatric dental practice, where she participated in the LCP coaching program with her team. This visit coincided with Lilly’s birthday, and even though they had only recently met, Nicole and her family took Lilly to one of their favorite restaurants to celebrate.
Lilly immediately recognized the ownership mentality and experience that Nicole could provide LCP clients. When Nicole and her family relocated to her native New England, the opportunity for Nicole to join the LCP Team as a client success coach became a reality.
Nicole is originally from Massachusetts and loves cheering on the Boston Celtics. She enjoys reading and exploring new restaurants with her partner, Jay, and her two young children, Morgan and Cameron.
Nicole’s unofficial resume includes the fact she is a closet ‘sneakerhead’ and is always on the lookout for fun kicks to add to her collection.
”I’ve been blessed with many opportunities in my professional life, and working with LCP is one of the best. I am excited to bring my knowledge and experience to help support our clients on their journey to success.” – Nicole Small
Born and raised in Tampa, Florida, Nikki brings a heart for people and a deep passion for pediatric dentistry to her role as a Project & Systems Coordinator. After building a 12-year career in dentistry, she worked her way up from administrative roles into leadership and management positions, gaining firsthand experience in the day-to-day challenges dental teams face. She holds a degree in Business and is also a certified Health Coach and yoga instructor, bringing a well-rounded, holistic perspective to her work. Her journey into coaching began through her work with Nicole in Florida, and when LCP expanded, she was honored to be referred and welcomed into the team.
Toree grew up in a small town in central Pennsylvania, where she met and married her high school sweetheart. With a deep interest in personal and family relationships, she earned her bachelor’s degree in Human Development and Family Studies from Pennsylvania State University in 2008.
After graduation, Toree began her career working in schools, supporting children with special needs from Pre-K through high school. In 2013, her husband’s career took their family to Texas, which they now proudly call home. Toree quickly embraced the warmer weather and loves spending time outdoors — especially near water. Whether it’s floating rivers, paddle-boarding, water parks, or swimming in their backyard pool, sunshine truly fuels her soul.
While raising their three children, Toree took on various part-time jobs and volunteer opportunities, but she eventually felt a strong desire to pursue something more. Though she had always loved working with children, she also found herself drawn to the dental field. Inspired by the positive experience she had with her orthodontist in high school, Toree wanted to bring that same joy and comfort to other children.
Once her youngest child started kindergarten, Toree returned to school to become a Registered Dental Assistant. Her career in dentistry focused on pediatrics and orthodontics, where she discovered her true passion as an Orthodontic Treatment Coordinator. With natural strengths in communication, organization, and scheduling, she also developed a deep appreciation for production goals, practice growth and team cohesiveness.
Ready for the next step in her journey, Toree was excited to join LCP Coaching as the Executive Assistant to Lilly and her dedicated team. She’s passionate about helping dental and orthodontic practices thrive and brings both heart and precision to every role she takes on.
“I’m excited to be part of a team that empowers practices to reach their full potential, and I’m ready to contribute my skills, energy, and passion to help others succeed.” – Toree Mahaffey
Russ is a true “numbers guy,” spending more than two decades in the mortgage business at Atlantic Federal Credit Union as a Loan Manager, and then seven years working for Integrity Fundraising doing all aspects of operating a successful small business.
January 2015, Russ joined LCP Dental Team Coaching as their CFO/Operations Manager, putting both his people skills and business acumen to work. Russ is Lilly Cortes-Pona’s husband.When Russ isn’t busy adding value to clients and keeping the business running smoothly, he is usually exploring the great outdoors on his Harley Davidson or enjoying beaches with Lilly.
“I am excited to work alongside my wife, to develop and maintain the strong operational and administrative foundation at LCP Dental Team Coaching so that our clients have consistent and service.” -Russell Pona
Joanne Noto proudly calls Brick, New Jersey, home. With an impressive career spanning over three decades in the medical field, Joanne’s passion for supporting medical practices on the administrative and clinical side shines through in her love for one-on-one interactions with patients and their families.
Joanne joined the LCP Coaching family in November 2024 as the Assistant Operations Manager, bringing her vast experience, warmth, and dedication to supporting all of LCP’s clients. She plays a crucial role in assisting our CFO with a variety of financial reports to assist LCP clients, as well as providing administrative support with scheduling.
Beyond her professional life, Joanne cherishes time with family and friends, loves traveling, and embraces joyful moments with her two children and twin grandsons. She has been happily married to her husband, Danny, since 1983!
“I’m thrilled to begin my journey with LCP Coaching! It’s a wonderful opportunity for me to help our clients succeed so they can make a positive difference in the lives of children.”-Joanne Noto.
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